| Support |
|
We appreciate that one of the most time consuming, and therefore in reality expensive, aspects of running a service of any kind is the management of any support issues when considering the recording and tracking of progress.
With this in mind we have initiated a system which will allow users that you choose to be able to access a web based support desk. From here we will take over the trouble of passing messages backwards and forwards ensuring that all the deatils are held ina central location which the management have a higher level of review over. The outcome, you log into a single location and can see all resolved and outstanding issues within your service. For the icing on the cake - by categorising problems to match with the SLA's you have in place with your equipment/software providers we can immediately inform you of when a support issue has beached the terms of the SLA as regards speed of service for resolution.
The outcome is that you can sit back and relax knowing that this aspect of your service is being managed for you at affordable costs. Contact us for further details and costs of this service, we believe you will be very surprised at just how affordable this is. |